About This Policy

This privacy statement describes the personal information ICLOUD TECHNOLOGIES CORP (ICT CORP) collects from you and how we utilize it.

Who We Are

As a cloud services provider, ICLOUD TECHNOLOGIES CORP is committed to using cutting-edge technology to fulfill our clients' needs and assist them in accomplishing their business objectives. We make use of our knowledge to give you access to the scope and velocity of global infrastructure innovation across a variety of platforms, technologies, and services.

You are currently on our website, which acts as the digital face of our business, as you read this page. We are dedicated to giving you a first-rate experience. While perusing our website, you share content that piques your interest, get rapid answers to any queries you may have, and make sure everything works properly to keep you from being frustrated.

Only with your gracious assistance in providing us with your personal information will this be achievable. We take your privacy seriously and recognize that personal data is a sensitive topic. We have created this privacy policy to alleviate any worries you might have by outlining how we manage your personal data and guaranteeing that it is kept private.

What Personal Data We Collect

ICT CORP gathers information so that we can provide you with honest feedback about our services. Some of this information is provided by you directly (for example, when you contact us or complete forms such as Ask Author, Contact, Office 365 Migration Calculator, and Contact Us). We also obtain certain information from the software operating on your device and through technologies like cookies and error reports.

We also collect information from third parties. These currently include:

• Service providers who help determine location based on IP address to tailor products to your region.
• Partners with whom we provide co-branded services or run joint marketing initiatives.
• Open government databases and other publicly available sources.

You have choices regarding the data we collect. When asked to share personal information, you may decline. However, if you opt not to provide data required to offer a service or feature, you may be unable to utilize or receive some services or features.

Types of data we may collect

• Name and contact details: first and last name, work email address, phone number, company name, and other contact info.
• Demographic data: country and chosen language.
• Website data: interactions with the ICT CORP website, e.g., pages visited and time spent.
• Configuration data: information about the network you use to access our website, including IP address.
• Error reports & performance data: information about problems you encounter to help diagnose and fix issues. This may include software/hardware details and context around the error.
• Troubleshooting & help data: when ICT CORP assists you with troubleshooting, we may collect chat logs, communications, system condition details, registry and configuration data, etc.

Please be aware that you may provide personal information that we do not require (for example, payment information in a free-text CONTACT-US description). We will not use such data other than to store it on our backup server. Please only share sensitive personal information when explicitly requested.

Our website is not meant for children or private individuals, and we do not knowingly gather data about them. Parents can revoke previously granted consent and examine, modify, or request the deletion of their children's personal information.

Why We Collect Personal Data

ICT CORP gathers data for purposes such as delivering communications (including promotional), advertising, evaluating website visitor statistics, addressing technical website issues, and optimizing website user experience.

We use the data to notify you about issues you have requested, to contact you for additional information, to ensure our records are correct, and to check in on your satisfaction. We do not rent or trade email addresses with other organizations.

To protect privacy, we use technological and operational protections to avoid data leaks. We keep collected data in secure databases, including name, email, phone number, and company name.

You can sign up for email subscriptions and choose how to receive promotional communications: email, SMS, physical mail, or phone.

Why We Share Personal Data

We forward your information to our Development Center to process requests. The Development Center is bound by our data privacy and security policies and a contractual agreement that limits use of the data to the stated purposes.

We may access, transfer, disclose, or preserve personal data when necessary to:

• Comply with the law or respond to lawful requests by law enforcement or government authorities.
• Protect our customers (for example, to prevent fraud or scams) and prevent death or serious injury.
• Protect ICT CORP rights, including enforcing terms and conditions.

If third-party agents process data on our behalf in a manner contrary to this policy, we remain accountable unless we can show we were not responsible for the occurrence that caused harm.

Some website pages include links to third-party products whose privacy practices may differ from ours. If you provide personal information to those parties, it will be governed by their privacy policies.

What Rights Do You Have?

You have the right to:

• View, modify, or remove the personal information we hold about you.
• Know what personal data we have on you and who the recipients are at any time.
• Request updates or corrections to any out-of-date, incorrect, or incomplete personal data at no cost.
• Opt out of marketing communications (not applicable to mandatory service communications).
• Withdraw consent for processing your information at any time.
• Request erasure or updates to your personal information.

To request access, correction, or deletion, email us at hr@ictcrp.com. We will respond to requests within 30 days.

Cookies & Similar Technologies

ICT CORP uses cookies (small text files stored on your device) and other technologies to offer online services and collect data. Cookie text often contains a string that uniquely identifies your device.

We use cookies and related technology for purposes including:

• Security: to detect fraud and abuse on our website and services.
• Saving form data: to remember information you provide on a website.
• Analytics: to collect website usage statistics.

How to Control Cookies

You can turn off cookies in your browser settings.

Other Similar Technologies

We may use technologies similar to cookies (for example, Local Shared Objects / "Flash cookies") to store and access data on your device to improve speed and performance. Like cookies, these may record a unique identifier and be used to track behavior.

Notice for End Users

ICT CORP is intended to provide services to organizations. Your use of the ICT CORP website may be subject to your organization's policies. If your organization manages your access, please contact your administrator with privacy concerns. ICT CORP is not responsible for our customers' privacy or security practices, which may differ from those described here.

If you use an email account supplied by an entity (e.g., your employer or school), the owner of the domain may access and handle your data, including communications and files.

How We Secure Your Information

We employ various security technologies and methods to keep your personal information safe from unauthorized access, use, or disclosure. For example, we store personal data in computer systems with restricted access and secure locations.

How Long Will Data Be Stored?

ICT CORP keeps personal data for as long as required to provide the services and feedback you've requested, and for other necessary purposes such as complying with legal requirements and enforcing agreements. Actual retention periods vary by data type. Criteria used to set retention periods include:

• Whether the personal information is sensitive — retention up to five years may be reasonable.
• Whether ICT CORP has legal, contractual, or similar obligations to retain the data (e.g., regulation, litigation).

How We're Changing This Privacy Policy

We will update this privacy statement as needed. When changes occur, we will update the "last updated" date at the top. For significant revisions, we will either publish a prominent notice before changes take effect or send a direct notification.

Disclaimer

“By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information."

How to Contact Us

If you have any privacy concerns, complaints, or questions, please get in touch with us at:

When you submit contact details or communicate with us, we may use your information to:

• Respond to inquiries and provide services.
• Share updates, training information, or service-related communications.
• Send SMS or email notifications (only if you have opted-in).

You may opt out of receiving SMS or email communications at any time by contacting us or replying STOP to SMS messages.

We take appropriate security measures, but ICT CORP shall not be liable for unauthorized access, hacking, or data breaches beyond reasonable control.